This weeks interviews have been very useful in understanding how we need to learn to be flexible, where we need to bend to make CDD easier.
- Communication – we need to be flexible on how we communicate both internally and externally. We can’t assume that because we know something everyone else knows it too. This has been raised a number of times this week as an issue, “information may already be out there but I don’t know where it is without help.” and “I try and get information but can sometimes feel like I know less now than I did before”. Examples include, knowing about our QIS website, knowing changes have been made to processes and supporting documents, knowing where documents are stored, knowing the right person to talk to and having the same language. All big things that need to be considered.
- External delivery – we need to trust those in our organisation who are putting forward external staff to deliver content onsite either at partner colleges or employer sites. We need to be flexible with our assumptions about employer delivery of awards. By being flexible enough to move away from “standard delivery” we can ensure that we have the same standards applied across the board, if it is good for us it is good for them. We can give clear ownership of processes and decisions so that we can find out (and communicate) why things have happened and how we can change them.