Friday, 11 December 2009

Flexible Service Delivery

It has been a busy week, I have been writing a paper for a conference next year on developing an Enterprise Programme Office and using Enterprise Architecture. This has coincided with the FSD JISC meeting down in London and discussions with our Finance Director. All of which have helped with giving me clear ideas of how we should be working as a university, and how to communicate the work both internally and externally to the project.

The discussion with the Finance Director lead to “imagine if..” statements which give basis to the “To Be” model that we need to build into our modelling. I need to capture these for sharing with the project team. A number of our “imagine if” scenarios relate to the work done by the FSD programme. The workshop I attended was on behalf of Sam, but in fact, I can see a real benefit to attending these events as a project manager, as well as those with a more technical leaning. There was a lot of useful discussion about enabling institutions to talk to vendors with one voice, and enabling institutions to be clear about their requirements by using Enterpise Architecture. Although EA isn't the be all and end all it is certainly a useful framework that can be used to help FSD and has helped the Enable project, and the institution, including giving us structure to collating evidence of behaviour within the university. It has also helped us identify the need for an Enterprise Programme Office that fits with the existing Executive Programme Office that already exists.

Here is a useful blog from the session by John Townsend (Liverpool John Moore) who was part of the last afternoon session group I participated in around effective change as part of the FSD business case. He reflects on the the idea of a Programme Office, and the need for effective governance. The governance put in place by Enable has been very useful in effecting change with the use of the SMWG but we need to be clear that the governance needs to go further to support our Enterprise Programme Office.

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